Refund policy

VidGenius is run by Lareeb Javed. This page says when a payment comes back, how much of it, and how to ask.

14 days: the part you have not used

Within 14 days of a payment you can have back the part of it you have not used - the share of the credits it gave you that are still in your account. If a plan gave you 30 credits and 20 of them are still there, two thirds of what you paid comes back. Bought nothing with it yet? All of it comes back. The same goes for a pack of extra credits.

A yearly plan: within 14 days of paying, the months that have not begun come back whole, and the month that has begun comes back as above.

What is not paid out

• Credits given free - with an influencer's code, as a gift, or to try the studio.
• A payment more than 14 days old - except where something you paid for did not work: write to us and we will look at it with you.

How to ask

Write to support@vidgeni.com or on WhatsApp from the email or number on your account, with the order number. We answer within a few working days.

How it comes back

• Paid by card. Card orders are sold by Paddle.com, our reseller and the Merchant of Record for them: the refund is made by Paddle, to the same card. You can also ask Paddle directly, at paddle.net.
• Paid by bank transfer. Back to the account it came from.

Once a payment is refunded, the credits it gave are taken off your account and its plan ends.

Cancelling a plan

You can cancel a plan at any time, and it is not renewed: it stays until the end of the period already paid for. Cancelling on its own does not refund a payment - ask within the 14 days above.